Terms and Conditions for Reservations at Hotel Filip

Below you will find our general terms and conditions. These terms apply to all bookings made through our website. Separate terms may apply for bookings made through a third-party channel. If you have any questions, please contact: post@hotelfilip.no

Booking and Confirmation

The number of apartments, price, check-in, cleaning, and other services provided by Hotel Filip (hereinafter referred to as HF) will be specified in the confirmation. HF will do its best to accommodate special requests but cannot guarantee them. A booking is binding once it has been confirmed and you have received a booking number. This will be sent to the email or phone number you provided. When booking, you must provide your name, phone number, and email address. It is important that you provide accurate information so we can send you a confirmation. To stay and make a reservation at HF, you must be at least 18 years old.

In the confirmation email you receive from us, you will be given a personal four-digit code that must be used to access different areas of the hotel. This code MUST not be shared with others.

Arrival and Departure

Check-in is from 3:00 PM on the day of arrival, and check-out is by 11:00 AM on the day of departure. If you do not show up and have not canceled before the day of arrival, you will be charged (see cancellation policy below).

Payment

The agreed amount must be paid by credit card, debit card, Vipps, or bank transfer at the time of booking unless otherwise agreed.

Cancellation

After booking, you will receive an email with a booking ID that you can use to log in and manage your reservations (modify or cancel). Cancellations can be made under the login tab (top right corner).

All cancellations and booking changes must be communicated to and confirmed by HF to be considered valid. Separate terms apply for bookings made through a third-party channel.

Cancellation and changes for stays of 1-30 days

  • Cancellations/changes made later than 3:00 PM the day before check-in will be charged in full for up to 2 days of the booked stay.

  • If you do not show up, the entire booking will be charged.

Cancellation and changes for stays of 30-90 days

  • Cancellations/changes made later than 7 days before the arrival date will be charged for up to 7 days of the booked stay.

  • If you do not show up, the entire booking will be charged.

For stays longer than 90 days

  • Cancellations/changes made later than 14 days before the arrival date will be charged for up to 14 days of the booked stay.

  • If you do not show up, the entire booking will be charged.

We reserve the right to cancel bookings due to double bookings or other circumstances that make it impossible to rent out the apartments. In such situations, you will be notified and informed if we can offer an alternative.

Use of Apartments

Booked apartments are available for check-in from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. The apartments cannot be occupied beyond this time unless otherwise agreed with HF. If check-out is delayed, the customer will be charged 100% of the regular daily rate. Parties are not allowed in the apartments, and security personnel have the right to evict any resident who violates this rule. HF reserves the right to terminate the rental agreement or deny access without refunding costs to any guest/resident who causes disturbances. HF also reserves the right to enter the apartment during the rental period if necessary. Typical situations include scheduled cleaning, reported deficiencies/maintenance requests from residents, or suspected water leaks, fire, or other damage/maintenance issues.

Liability for Damages

The customer is responsible for any damage caused to HF due to negligent or intentional actions by the resident. If damage or deficiencies occur during the stay, the customer will be charged for labor and material costs. All apartments are non-smoking. Violations will result in a fine of NOK 5,000. Upon check-out, the apartments must be left in good condition. If negligent use requires cleaning (e.g., deep cleaning), the guest will be charged accordingly. HF is not responsible for any damage to or loss of personal belongings during the stay.

Personal Data

We process personal data in accordance with the Personal Data Act and only collect and store the personal data necessary to fulfill our contractual obligations. The buyer’s personal data will only be disclosed to others in legally mandated cases unless the buyer consents otherwise.

Complaints and Dispute Resolution

Complaints from residents must be submitted in writing to HF as soon as possible and no later than the departure date. The parties should attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Consumer Council for mediation. The Consumer Council can be reached at phone number +47 23 400 500 or at www.forbrukerradet.no.

The European Commission’s complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. You can submit your complaint here: http://ec.europa.eu/odr.

Right of Withdrawal

As the agreement falls under the Right of Withdrawal Act § 22 letter m, the rules on the right of withdrawal do not apply to this contractual relationship.

See above for rules regarding cancellations.

Miscellaneous

The Norwegian Tenancy Act does not apply to this agreement, cf. the Tenancy Act § 1-1 fourth paragraph.

The customer agrees that eviction can be enforced in accordance with the Enforcement Act § 13-2 third paragraph alternative a.

The customer agrees that eviction can be enforced in accordance with the Enforcement Act § 13-2 third paragraph alternative b.

As the service is considered delivered upon final booking and agreement submission, the cancellation rules under the Consumer Purchases Act § 41 do not apply to this contractual relationship.